Privacy Policy

We respect your privacy. This Privacy Policy describes the types of information we may collect, how we use it, when we share it, and the choices available to you. By using the Platform, you acknowledge the practices described here, subject to applicable law.

If you interact with us only through a WhatsApp bot or partner integration, the organisation operating that channel may also process data under its own notice; this policy covers UCLAP’s processing as operator of the UCLAP Platform.

Depending on how you use UCLAP, we may collect:

• Account & profile: name, email address, mobile number, password or authentication tokens, preferences, and profile photo where you choose to add one.
• Bookings & service delivery: addresses, geolocation when you permit it, slot selections, service notes, photos or documents you upload (e.g. job proofs), chat or support messages, and call/SMS metadata where enabled.
• Payments: payment method type, transaction references, and limited billing details as required by payment partners (card networks, wallets, or UPI providers). We do not store full card numbers on our servers where tokenisation is used.
• Device & diagnostics: device type, OS, app version, IP address, cookies or local storage, and crash logs to keep the Platform secure and reliable.
• Marketing & CRM: where you opt in, campaign engagement, referral codes, and similar fields needed to run promotions or partner programmes.

We use personal information to:

• Create and secure accounts, authenticate users, and prevent fraud;
• Facilitate bookings, dispatch professionals, send service updates, and improve routing and quality;
• Process payments, refunds, invoices, and customer support tickets;
• Send transactional messages (OTP, booking confirmations) and, where permitted, marketing communications;
• Comply with law, respond to lawful requests, and enforce our terms;
• Analyse usage in aggregate or de-identified form to improve products and develop new features.

We may share information with:

• Service professionals and partners who need details to perform your booking (for example, name, phone, and service address);
• Payment, cloud, messaging, analytics, and security vendors who process data on our instructions under contractual safeguards;
• Regulators, law enforcement, or courts when required by applicable law or to protect rights, safety, and integrity;
• Successors in the event of a merger, acquisition, or asset transfer, with notice where required.

We do not sell your personal information in the traditional sense. We do not share OTPs or passwords with marketers.

We retain information for as long as your account is active and as needed to provide services, comply with legal obligations (including tax and accounting records), resolve disputes, and enforce agreements. Some backup copies may persist for a limited period after deletion.

We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure; please use strong passwords and protect your devices.

Depending on applicable law, you may have the right to access, correct, update, or delete certain information, withdraw marketing consent, or object to certain processing.

To exercise rights or raise privacy concerns, contact uclapindiaservices@gmail.com. We may need to verify your identity before fulfilling requests.

We use cookies, pixels, and similar technologies to remember sessions, measure performance, and (where you consent) support marketing. You can control cookies through browser settings; blocking essential cookies may affect Platform functionality.

The Platform is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us and we will take appropriate steps to delete it.

Our primary operations and data storage are in India. If we use subprocessors in other regions, we implement appropriate safeguards consistent with applicable Indian law and contractual commitments.

We may update this Privacy Policy from time to time. We will post the new version on this page and revise the effective date. Where changes are material, we may provide additional notice as required by law.

Data / privacy enquiries — UCLAP INDIA Private Limited

Email: uclapindiaservices@gmail.com
Call centre: +91 70805 36444
Postal / registered office inquiries may be routed through our Contact page.